Frequently Asked Questions

How do I connect to my PC with vSpatial?

To connect to a PC when using a mobile VR headset (Quest, Quest2) or to a different PC, first download and install the Remote Desktop Connection app on the computer you want to connect to. This will be in your downloads folder as “vSpatialRemoteWindowsSetup_release.exe”.

Double click to run it and follow the installation instructions. After installation, launch "vSpatial Remote Manager" from the Start menu. Log in using your vSpatial account email to start the remote connection. Ensure you switch the connection to ‘available’ in the app to connect.

Note: Remote Connect only works over LAN without a premium subscription.

Where can I get vSpatial?

We have versions for all current Oculus devices, see the downloads page for more details. No further updates will be made for the Oculus Go.

I'm not getting the vSpatial confirmation email

Check if your email was entered correctly. Look in your main inbox, Junk folder, or use the search bar for the email from registration@vspatial.com. Ensure it's not filtered to spam.

When I click the link in the verification email, it tells me "Device Verification Fail"

Verify that you are using the most recent verification email as the previous emails may have expired. New emails are valid for only 15 minutes.

When I start vSpatial, I'm getting a C++ Runtime error!

Update your C++ distributables if outdated. This can be done by updating Windows to 2019 or newer or downloading from the Microsoft website: latest supported Visual C++ downloads.

What are the recommended system specifications to run vSpatial?

For running vSpatial in VR:

  1. A full version of Windows 10 (Version 1809 or newer).
  2. Intel i5 4590 or greater with 8GB memory.
  3. Connection to your LAN without firewalls blocking vSpatial.

Mobile Windows devices are not officially supported.

I'm getting a "driver cannot load on this device" error regarding VAud_WDM.sys

Disable Memory Integrity in the Windows Security app under Core Isolation settings if on Windows 11.

Do you support the Oculus GO or GearVR?

We no longer support Oculus Go or GearVR due to SDK issues with the newest software.

I'm only seeing one active application window at a time

The number of active screens is limited by your VR device and monitor resolution. Consider using additional monitors or "fake monitors" if needed.

How can I pull up my controller labels?

Toggle controller labels by clicking the “eyeball” icon above the clock.

Do you support changing the mapping of controllers?

Currently, there is no way to change the preset control mapping.

Where can I find my crash logs for submitting a bug report?

PC VR:

Logs are located at: C:\Users\YOURUSERNAME\AppData\Local\vSpatial\VR\LogFiles

2D apps:

  • Windows: C:\Users\YOURUSERNAME\AppData\Local\vSpatial\2D\LogFiles
  • Mac: ~/Library/Application Support/unity.vSpatial.vSpatial/LogFiles

Do you support Macs?

We have a macOS 2D application available. Remote connections from macOS devices are not currently supported but are being worked on.

Why am I seeing pictures, not avatars in meetings?

Check settings to ensure avatars are enabled. Platforms have different character limits for avatars.

Where is the Volume Viewer (MRI viewer)?

It's currently limited to PC versions of vSpatial. Optimization for mobile headsets is in progress.

vSpatial / Remote Manager isn't running properly

Common issues include outdated drivers, Windows not being up to date, or possible antivirus false flags. Update GPU drivers as necessary.

What do I do if my remote connection keeps timing out?

Check firewall settings to ensure that "Remote Server" is allowed through your firewall.

What premium features does vSpatial offer?

  • Remote Desktop Enhanced $4.99/month
  • Collaboration Enhanced $5.99/month
  • Virtual Webcam & Mic $3.99 one time

I can't type in Microsoft Edge windows with my keyboard

We do not fully support Microsoft Edge due to input issues. Other browsers like Firefox or Chrome work better.

I'm getting an error: Oculus entitlement timed out

This can happen due to Meta/Oculus server issues or your headset’s network connection.